Engagement Ring

Time Source will provide an exchange or a full refund within 7 days of purchase, provided merchandise has not been worn, altered, or special ordered. We don't charge a restocking fee. 

To be eligible for a return (provided merchandise has not been worn, altered or special ordered), your item must be unused, altered and in the same condition that you received it. It must also be in the original packaging. To complete your return please contact us at 631.427.8181 or email us at Info@TimeSourceJewelers.com and request a return. After you are giving the approval to ship the merchandise back to us please include a receipt of proof or purchase inside the package. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 631.427.8181

Return Shipping Address 
Please ship your merchandise and your invoice of proof of purchase to this address.

TSJ 

332 New York Ave. Huntington,

New York US 11743

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Domestic Shipping:

All packages will be shipped via UPS or FedEx free of charge. We professionally package each and every item to protect from damage while in shipment. All packages are insured by our third party insurance company for full purchase price incase of loss or theft. All packages will need an adult signature at the time of delivery with no questions asked. No packages will be left outside under no exceptions. Carrier will attempt to deliver package two times before being returned to Time Source Jewelers.
UPS Ground - $4,999 & Under
FedEx Priority 2nd Day - $5,000 - $9,999
FedEx Priority Overnight - $10,000 & Over

International Shipping:

All packages will be shipped via UPS at a $100 dollar flat rate. We professionally package each and every item to protect from damage while in shipment. All packages are shipped UPS Express delivery and are insured by our third party insurance company for full purchase price incase of loss or theft. We ship worldwide with buyers being responsible for shipping charge and any custom/duties fees that might be incurred. No packages will be left outside under no exceptions. Carrier will attempt to deliver package two times before being returned to Time Source Jewelers.

Items Lost During Shipping:

Although this is a rare situation for us, it does happen. If a shipped order is lost, FedEx or UPS must conduct an investigation to locate the package. If the package is not located, FedEx or UPS must process a claim for the package. Claims can take two weeks to process. Once the carrier claims responsibility for the loss or damage of your shipped item, an insurance reimbursement will be issued to Time Source Jewelers and your original payment will refunded in full or an alternate order will be placed.