Shipping Policy

Domestic Shipping:

All packages will be shipped via UPS or FedEx free of charge. We professionally package each and every item to protect from damage while in shipment. All packages are insured by our third party insurance company for full purchase price incase of loss or theft. All packages will need an adult signature at the time of delivery with no questions asked. No packages will be left outside under no exceptions. Carrier will attempt to deliver package two times before being returned to Time Source Jewelers.
UPS Ground - $4,999 & Under
FedEx Priority 2nd Day - $5,000 - $9,999
FedEx Priority Overnight - $10,000 & Over

International Shipping:

All packages will be shipped via UPS at a $100 dollar flat rate. We professionally package each and every item to protect from damage while in shipment. All packages are shipped UPS Express delivery and are insured by our third party insurance company for full purchase price incase of loss or theft. We ship worldwide with buyers being responsible for shipping charge and any custom/duties fees that might be incurred. No packages will be left outside under no exceptions. Carrier will attempt to deliver package two times before being returned to Time Source Jewelers.

Items Lost During Shipping:

Although this is a rare situation for us, it does happen. If a shipped order is lost, FedEx or UPS must conduct an investigation to locate the package. If the package is not located, FedEx or UPS must process a claim for the package. Claims can take two weeks to process. Once the carrier claims responsibility for the loss or damage of your shipped item, an insurance reimbursement will be issued to Time Source Jewelers and your original payment will refunded in full or an alternate order will be placed.