SERVICING & MAINTENANCE
For everyday wear & tear over time, Time Source Jewelers performs watch servicing & regular maintenance to prolong your watch's life. Below are among the comprehensive services we offer:
WATER RESISTANCE MAINTENANCE
Replacement & lubrication of gaskets & seals ensures continued water resistance.
SIZING & ADJUSTMENTS
Our certified watchmaker will adjust the watch’s size regardless of the store it was purchased from. This is complimentary for any timepiece that is purchased from Time Source Jewelers.
Complimentary 5-point check-up combined with all watch repairs.
STRAPS & BRACELETS
Time Source Jewelers offers a wide selection of replacement straps & bracelets. Any details not present in-store can be specially requested through our service team.
Case & Bracelet Refinishing
All watches are refinished to the original factory finish by our in house professional refinisher. All movements are always removed from the case before polishing. Our refinisher can restore your case and bracelet to look like new from the time you purchased the watch.
Water and/or Moisture Damage
All water or moisture damage watches need to be mailed in or dropped off right away from the time the water gets in the movement. These watches need to go through a complete overhaul service with our master watchmaker to ensure all the parts are cleaned properly or changed with original factory parts.
All broken crystals can be professionally replaced and installed with our master watchmaker. We’re able to replace all modern and vintage crystals on all timepieces.
Broken Crowns & Pushers
All crowns & pushers can be professionally replaced and installed with our master watchmaker. A complete overhaul service is necessary when crowns or pushers are replaced because we need to warranty the timing of the watch when doing this service.
Suppose your watch is not working for any reason. In that case, Time Source Jewelers has the expertise to resolve it using only original manufacturer parts. Below are some of the extensive repairs we offer:
Our certified watchmaker professionally installs all watch batteries. All gaskets are lubricated and possibly replaced during this process. A water endurance test is carried to detect leaks that can be fixed during the battery replacement.
MECHANICAL WATCH DE-MAGNETISM
Suppose a mechanical watch has become disrupted from magnetic fields penetrating the timing element. In that case, Time Source Jewelers will conduct a test &, if needed, apply an inverse magnetic field to restore its normal function at no charge.
COMPLETE OVERHAUL SERVICE
Repair your watch to its initial factory specifications & increase its life with cleaning, disassembly, reassembly of the movement & improvement in the watch's timing. Most of the mechanical watches need full maintenance every 3 to 5 years, depending on the brand specifications.
Our state-of-the-machines completely clean your watch bracelet.
During the timepiece repair process at our Center, software custom-developed for Time Source Jewelers keeps track of every watch, creating emails at each transition among departments & establishing benchmarks for how long each phase should ideally take. This has actually resulted in decreasing average repair time.
DROP OFF OR MAIL IN YOUR WATCH
You have the benefit to either drop off your timepiece at our store or fill the service & repair form and simply mail it in with your watch to our service center located at:
TSJ Service Dept.
332 New York Ave.
Huntington, NY 11743
PLEASE FOLLOW THESE MEASURES WHILE MAILING YOUR WATCH:
- Pack your watch securely in bubble wrap.
- Insure your package.
- Include service packing form (click here for form).
- Include a copy of your warranty if the item is under warranty.
*DO NOT pack your timepiece in the original manufacturer box.
The watch is evaluated & assessed at no cost by a watchmaker to determine what repairs and/or servicing need to be done.
FREE ESTIMATE & CUSTOMER APPROVAL
A cost & time estimate of the recommended repairs and/or servicing is provided to the customer for approval.
Once the shopper accepts the estimate, the timepiece is then assigned to a single watchmaker based on his/her expertise to handle the repairs. It is often initiated with custom tools made just for its particular brand & examined for specific watch issues.