SERVICING & MAINTENANCE
During the timepiece repair process at our Center, software custom-developed for Time Source Jewelers keeps track of every watch, creating emails at each transition among departments & establishing benchmarks for how long each phase should ideally take. This has actually resulted in decreasing average repair time.
DROP OFF OR MAIL IN YOUR WATCH
You have the benefit to either drop off your timepiece at our store or fill the service & repair form and simply mail it in with your watch to our service center located at:
TSJ Service Dept.
332 New York Ave.
Huntington, NY 11743
PLEASE FOLLOW THESE MEASURES WHILE MAILING YOUR WATCH:
- Pack your watch securely in bubble wrap.
- Insure your package.
- Include service packing form (click here for form).
- Include a copy of your warranty if the item is under warranty.
*DO NOT pack your timepiece in the original manufacturer box.
The watch is evaluated & assessed at no cost by a watchmaker to determine what repairs and/or servicing need to be done.
FREE ESTIMATE & CUSTOMER APPROVAL
A cost & time estimate of the recommended repairs and/or servicing is provided to the customer for approval.
Once the shopper accepts the estimate, the timepiece is then assigned to a single watchmaker based on his/her expertise to handle the repairs. It is often initiated with custom tools made just for its particular brand & examined for specific watch issues.