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For all purchases made in store, Time Source will provide an exchange or a full refund within 7 days of purchase, provided merchandise has not been worn, altered, or special ordered.
Our online purchase policy lasts 14 days from when you receive the item. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, altered and in the same condition that you received it. It must also be in the original packaging. To complete your return please contact us at 631.427.8181 or email us at Info@TimeSourceJewelers.com and request a return. After you are giving the approval to ship the merchandise back to us please include a invoice of proof or purchase inside the package. For return address please scrow down. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 631.427.8181
Return Shipping Address
Please ship your merchandise and your invoice of proof of purchase to this address.
332 New York Ave. Huntington Village,
New York US 11743
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
FREE DOMESTIC SHIPPING:
Time Source Jewelers is pleased to offer fully insured second day air shipping free of charge on all domestic orders and economical international shipment around the World.
SPECIAL ORDER SHIPPING POLICY:
All watches labeled as Special Order will be shipped in 2-5 business days from order date. Because these are items specially ordered from our supplier to fulfill the order, there is a slight delay compared to our regular, in-stock inventory.
All watches listed on our website for purchase are in stock and ready to ship. For verified payments received prior to 4pm, we generally ship the same business day. Shipments go out Monday – Friday, excluding holidays. Owning all of our inventory at our beautiful showroom in NYC, NY; allows us to offer this premium service to our customers.
Each watch is pulled from our showcase, and verified against the listing on the website. The box and papers for the timepiece are added to the package to match the description in our website listing.
The watch then goes to our expert team of watchmakers where it undergoes a series of tests using state-of- the-art equipment. The watchmaking team runs this final stage of testing to ensure the proper cosmetic condition, timing accuracy and water-resistance (when applicable).
Your order will be inspected, securely packed, and shipped by UPS or Fedex. Orders can be shipped to your billing address.
All Time Source Jewelers shipments are fully insured and securely packed. A signature is required at the time of delivery or pick up.
We are proud to offer shipping to over 60 countries around the world. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials.
Time Source Jewelers is obligated by law to collect sales tax on shipping and handling fees associated with taxable orders shipped to New York State addresses.
CUSTOMS & DUTIES:
Any customs charges, import/export duties, or other fees and taxes applicable to international orders are the responsibility of the customer, even if you refuse the shipment on delivery. Some countries charge additional Collect on Delivery (COD) fees, which are collected by the carrier at the time of delivery and which do not go to Time Source Jewelers. In certain cases, customs officers may have the right to delay or deny the delivery of your package; we have no control over this, but we do reduce the likelihood of it happening by shipping with reliable international carriers like UPS and FedEx.
Frequently Asked Questions
Why Buy from us?
100% Authentic Products, 2 years warranty, Fast Reliable Free Shipping, Easy Returns, Customer Support, In-store pickup and what not! Time Source Jewelers helps you secure the highest value for your luxury watch. Our in-house unit of certified watch buyers has the proper expertise & knowledge necessary to understand your timepiece's actual value.
As a veteran in pre-owned watches, Time Source Jewelers also has its own service center that enables us to service your watch to ''like new'' condition, empowering us to maximize your watch's value. Just complete the Time Source Jewelers quote form to talk to one of our experts.Explore More